Our response time is 2-4 hours. If we cannot get your equipment up and running within 24 hours, we provide a loaner for your office. We keep 95% of our parts and supplies for all models in stock given that we are a single line dealer.
A.D. Solutions offers a wide array of options that provide the best possible level of service and a rich client experience and satisfaction. Have complete peace of mind knowing that your equipment is protected by the A.D. Solutions certified service and support team. The service team will maintain your office equipment to the highest manufacturer standards.
We have the ability to manage and monitor your copier right from our office and determine the solution prior to our diagnostic visit. Sharp equipment emails our service centers when they need supplies, parts and when we need to generate meter readings. With this feature in place, we are able to reduce downtime given that we are able to diagnose the equipment right from our office. This feature is standard on all Sharp equipment.
We offer IT support on Apple Macintosh, Windows Server 2008, 2012, XP, Vista, 7 and 10. Networking and Cisco support is also available from ADSolutions.
With remote login support our technicians are able to diagnose and provide complete instant support on PCs and Macs.