Job Title: Customer Scheduling Lead
Location: On-site in Orlando, Florida
Schedule: Monday-Friday, normal business hours
About AD Solutions:
AD Solutions transforms workplaces with innovative technology. As a leader in Workplace Technology, we deliver document workflow and managed network solutions that cut costs, boost productivity, and drive growth. With headquarters in Orlando and offices across Florida, we’re growing fast and looking for driven talent to join our team.
Why You’ll Love Working Here:
Our culture is built on teamwork, bold ideas, and a sense of urgency. Our values guide us every day:
- Win as a Team – We collaborate to succeed.
- Embrace Challenges – We tackle obstacles head-on.
- Experiment Courageously – Innovation thrives on bold thinking.
- Lead with Urgency – We take action and own results.
We’ve been named to the Inc. 5000 list two years in a row and are proud to foster an award-winning, inclusive culture!
What You’ll Do:
Senior Customer Experience Scheduler, you’ll oversee all scheduling processes to ensure seamless service delivery for our customers. You’ll lead scheduling strategy, solve challenges, and continuously improve processes to support business success.
Key Responsibilities:
- Manage and optimize schedules for equipment installations.
- Coordinate with internal teams, clients, and vendors.
- Assign jobs based on skill, availability, and project needs.
- Proactively adjust schedules for changes and delays.
- Own scheduling escalations and resolve conflicts.
- Clearly communicate updates to technicians, clients, and leadership.
- Track performance and identify process improvements.
- Report on scheduling metrics and recommend enhancements.
- Train team members and provide expert guidance in scheduling.
- Review scheduling data for accuracy and drive process improvements.
What You’ll Bring:
- High school diploma required; Associate’s or Bachelor’s preferred.
- 4+ years in customer service or scheduling, with experience in a senior or lead role.
- Strong proficiency in scheduling software and CRM systems.
- Excellent communication and problem-solving skills.
- Typing proficiency (at least 40 WPM) and strong technology skills.
Compensation & Benefits:
- Comprehensive Medical, Dental & Vision Insurance
- Group Life Insurance
- 401(k) with Employer Matching
- Paid Time Off & Holiday Pay
- Competitive salary based on experience
Join AD Solutions and lead the way in delivering exceptional customer experiences, apply today!
