Most people love a good surprise—like a surprise birthday party or finding a $20 bill in your jeans pocket. But a surprise fee in your copier maintenance agreement? Not so much.
Let’s face it–no one likes reading the fine print. Service agreements can often feel like a confusing mix of legal jargon, hidden clauses, and unanswered questions. At AD Solutions, we believe it shouldn’t be that way. That’s why we’ve purposefully simplified our service agreements, so you always know exactly what to expect without any guesswork or “surprises”.
Here are five ways we keep things clear, simple, and customer-friendly from day one:
1. We Speak Your Language
You shouldn’t need a law degree to understand your service agreement. That’s why we keep our language straightforward and easy to digest. We break down terms in plain language so you can quickly grasp what’s covered, what’s not, and what you’re signing up for–no head-scratching required.
2. Transparent Pricing and Inclusions
Nobody likes hidden fees. We make sure you know exactly what your service plan includes–from routine maintenance and toner replacements to response times and support access. We’re upfront about pricing and package options so you can make the best choice for your needs and your budget.
3. Personalized Plans, Not One-Size-Fits-All
Every business is different, so why should your service agreement look the same as everyone else’s? Whether you’re managing a small office or a multi-location enterprise, we work with you to customize a plan that fits your equipment, usage, and goals. It’s all about flexibility and making your agreement work for you.
4. We’ll Handle the Equipment Return (So You Don’t Have To)
When it’s time to return or upgrade your equipment, the last thing you want to deal with is packing up a bulky copier or figuring out how to ship it back. Depending on your agreement, we take care of the logistics for you. That means we’ll handle the packing, shipping, and coordination—saving you time, hassle, and a few backaches. It’s just one more way we work to make your experience seamless from start to finish.
5. Ongoing Communication & Check-Ins
Your service agreement isn’t a “set it and forget it” kind of thing. We stay in touch with regular check-ins to ensure your needs haven’t changed and your technology is still running smoothly. And if you have a question or want to adjust your coverage, we’re just a quick call or email away.
A Dedicated Team to Help You Understand
If you have questions about your current agreement or want to learn more about what we offer, contact us today. Our Customer Experience team is here to help, not just at the beginning but throughout the entire life of your contract. Whether you’re unsure about coverage, need help navigating your plan, or just want a little extra clarification, we’re easy to reach because we believe in real support from real people.
